Customer Success Consultant
Skills
About This Role
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world.
Progress starts with you.
• Client Engagement & Relationship Management
+ Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
+ Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
Technical & Operational Excellence
- Provide expert guidance on platform features, card payment processing, and core banking operations.
- Conduct regular check-ins, training sessions, and meet-ups to ensure customers are fully equipped to maximise platform value.
- Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly
Customer Success Delivery
- Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
- Act as a customer advocate within the company, representing client feedback and needs.
- Monitor customer health metrics and usage data to proactively identify risks and opportunities.
Process Improvement & Best Practices
- Document and share best practices and success stories with clients and internal teams.
- Influence and implement new internal processes to improve overall experience and organisational efficiency.
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Hands on technical capability to deliver payments transformation
- Hands on technical capability to deliver integration and certification of local switches in GCC countries, especially in UAE with Jaywan and AEP switch
- Operated in cloud, microservices, API/streaming architectures; familiar with rigorous change control, release, and resiliency practices.
- Regulatory savvy (US banking controls, risk frameworks) with proven delivery to audit/compliance expectations.
- Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
- Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Success Manager (APAC)
UptimeAI Inc. · Dubai
Customer Success Manager – Oman (Muscat) About Uptime AI Job Description - Customer Success Manager Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimi
Skills
Customer Success Team Lead
LexisNexis Legal & Professional · Dubai
Drive post-sales strategy, manage customer success teams, enhance revenue growth, and implement operational frameworks while ensuring customer satisfaction and engagement.
Skills
Customer Success Manager - UAE or KSA based only
SAP · Dubai
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen
Skills
Customer Success Manager (APAC)
UptimeAI · Dubai
Customer Success Manager – Oman (Muscat) Job Description - Customer Success Manager About Uptime AI Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimi
Skills
Customer Success Manager Middle East
Aikido Security · Dubai
Job Description 🌍 We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a ca
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager Middle East
Aikido Security · Abu Dhabi
🌍 We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We bui
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager Middle East
Aikido Security · Dubai
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager Creative Projects
TALENTMATE · Dubai
Job Description We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer
Skills
3 days ago
Apply Now↗Apply Now ↗Senior Customer Success Manager - UAE
TALENTMATE · Dubai
Job Description About Us At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, admi
Skills
3 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required