Customer Success Analyst
Skills
About This Role
1. Performance Analytics & Reporting
- Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
- Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
- Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
2. Sales Coverage & Execution Support
- Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
- Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
- Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
- Support CSB reporting processes as required.
3. Operational & Process Support
- Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
- Assist in maintaining local data hygiene to ensure compliance with regional and global standards.
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