Customer Solutions Apprentice

What You Can Expect

Main duties

• Maintain a polite, positive, and professional attitude when dealing with customers.
• Assist in responding to customer enquiries through phone, email, and online systems.
• Support the team in ensuring customers receive timely updates on their shipments.
• Help acknowledge and record customer feedback or complaints for senior staff to review.
• Learn how to process customer orders and input data accurately into internal systems.
• Assist with arranging collections or deliveries under supervision.
• Support the team in keeping customer portals and internal records up to date.
• Help gather PODs and other documentation required by clients.
• Develop an understanding of Rhenus products, services, and basic logistics processes.
• Gain introductory knowledge of customs requirements, documentation, and broker processes.
• Shadow experienced team members to learn how to handle customer accounts and enquiries.
• Participate in training to build confidence in problem‑solving and communication.
• Work closely with colleagues across departments to support smooth operations.
• Share any issues, delays, or unusual customer requests with supervisors promptly.
• Contribute to a positive team environment and assist others when tasks are complete.
• What you bring :
• A willingness to learn and ask questions.
• Strong attention to detail and a careful approach to data entry.
• A friendly, helpful attitude when dealing with customers and colleagues.
• Reliability, punctuality, and a commitment to completing tasks on time.
• An interest in logistics, customer service, and developing professional skills.
• Strong Word and Excel skills.
• Math’s and English GCSE