Operations Co-Ordinator

The Operations coordinator is an integral role, pivotal to the success of the Business. The primary function of the role is to coordinate deliveries, installations and other delivery services for several key accounts. The Operations Coordinator is expected to take ownership of daily operational challenges, quickly identify solutions and implement appropriate action plans to overcome such daily operational scenarios.

The Operations Coordinator will understand all elements of their customer accounts and embrace the ethos of achieving operational and customer service excellence.

The salary for this position is £29,000 per annum

Manage requests for deliveries, collections, relocations and installations for key customers

Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database

Understand the specific requirements of key customers – internal process, customer product etc.

Provide quotations to customers on request

Liaise with customers, keeping them constantly updated during all stages of the order lifecycle

Take ownership of orders from end to end

Ensure a professional and efficient service is delivered at all times

Order services as required from third party suppliers in relation to customer’s requirements

Troubleshoot problems quickly and identify solutions to minimise impact to customer

Deal with ad-hoc customer enquiries by phone and e-mail

Assist team members as required and provide support to team leader as directed

Work with internal staff to ensure a professional and efficient service delivery

Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.

Sign off supplier purchase orders (to agreed sign off level)

Ensure 100% job file accuracy before passing to accounts team

Manage team mail box activity efficiently and line with team/department targets

Minimum 3 years Customer Service experience in a similar role

Experience of working in a transport, logistics or Installations environment desirable

Meticulous attention to detail and a customer focused approach

Strong general level of education

IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)

Excellent demonstrable communication skills – written and verbal

Strong team player with a flexible positive attitude – will need to work extended hours at peak times

Capable of working on own initiative, ability to problem solve and identify corrective actions