Customer Service Specialist
Role Overview
A Customer Service Specialist role focused on managing client requests, completing procedures, responding to inquiries and complaints, and delivering a positive customer experience.
Work is performed according to established systems and policies.
Key Skills for This Role
Full Job Posting
Role overview
A Customer Service Specialist role focused on managing client requests, completing procedures, responding to inquiries and complaints, and delivering a positive customer experience.
Work is performed according to established systems and policies.
Customer service and case handling
- Receive clients and handle inquiries in person, by phone, WhatsApp, and email.
- Explain services, procedures, costs, and timelines clearly and professionally.
- Open and track requests from initiation through closure.
- Monitor complaints, resolve them or escalate according to protocols, and coordinate with departments, branches, and external offices.
- Update client data and requests accurately in established systems.
- Prepare regular reports on request status and client satisfaction.
- Maintain confidentiality of client information and documents.
- Follow applicable Ministry of Human Resources systems and company policies.
Candidate requirements
- Experience in client interactions and exceptional communication skills.
- Ability to address inquiries and complaints, follow procedures, and protect confidential information.
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