Customer Service & Sales Advisor (FTC)

• Answer inbound customer calls and respond to occasional email enquiries

• Provide friendly, professional and helpful advice about musical instruments, equipment and related products

• Build rapport with customers and understand their individual needs

• Resolve customer queries and more challenging enquiries, escalating issues when appropriate

• Develop your product knowledge and become a valued member of our specialist Customer Service team

• Support the team in delivering an excellent customer experience throughout our busiest trading period

• Excellent written and verbal communication skills

• A confident and professional telephone manner

• The ability to quickly build rapport with customers

• Previous experience in a customer service or customer-facing environment

• Good computer skills, including confidence using Microsoft Office

• An interest in and appreciation of music

• Knowledge of musical instruments and equipment, although this is not essential

• A reliable and positive approach

• A genuine commitment to providing first-class customer service

• Availability to work with us on a fixed-term basis until February

• A generous discount across our full range of music and home-entertainment products

• An Employee Assistance Programme offering caring and compassionate support 24 hours a day, seven days a week

• Access to 30 qualified Mental Health First Aiders across the business

• Free car parking and access to electric-vehicle charging points

• A modern office with an onsite café and bar, where we hold regular social events

• Access to an onsite gym and physiotherapy services with Gear4music discounts and perks

• A relaxed dress code—and a great coffee machine