Customer Service Representative

Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.

Manage customer orders by facilitating modifications, cancellations, tracking, WISMO inquiries, and coordinate directly with logistics and warehouse partners to resolve delivery delays.

Build deep product fluency to provide first-level technical support using scripts and FAQs, while accurately collecting data for complex escalations.

Collaborate cross-functionally with sales, logistics, and technical support teams to maintain unified customer communication and meticulous records across Zendesk and Shopify.

Actively gather customer feedback and encourage positive brand reviews on platforms such as Trustpilot and Google to inform continuous service improvements.

0–2 years of experience in customer service, e-commerce, or related customer-facing roles.

Excellent written and verbal communication skills with a strong empathetic, customer-first approach.

Ability to multitask efficiently across multiple communication channels in a fast-paced environment.

Strong adaptability and eagerness to master systems such as Zendesk, Shopify, and order management tools.

Precise execution in following troubleshooting scripts, capturing case histories, and escalating complex inquiries when necessary.