Customer Service Representative

Let’s Talk. Your Future Starts Here!

At Right Way Garage Doors, we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office.

As the voice of Right Way Garage Doors, you’ll support customers by phone, email, and chat—creating exceptional service experiences that make a lasting impression.

Provide exceptional service with empathy, professionalism, and a positive attitude

Handle a high volume of calls with confidence and efficiency

Communicate across multiple channels to resolve issues and provide timely updates

Research solutions and respond to customer needs with friendly, helpful support

Keep detailed and accurate records of customer interactions

Identify opportunities to recommend services that add value for the customer

Collaborate with technicians and office staff to ensure a smooth service experience

Learn our offerings inside and out—becoming a knowledgeable go-to resource

1+ year in a customer service role (home services or tech industry experience is a plus)

Weekend availability (once onboarding and training is complete)

Excellent communication and active listening skills

Highly organized with strong time management and multitasking abilities

Friendly, adaptable, and calm under pressure

Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

A team player who is excited about growth and contributing to success

High school diploma or equivalent

A supportive, team-first culture where your efforts are valued

Clear opportunities for advancement—we love to promote from within

Respect, recognition, and rewards for hard work and dedication

Hands-on training and mentorship to help you succeed

A chance to grow your career with a respected and expanding local company