Customer Service Representative
Full Job Posting
🔧 What You’ll Be Doing:
As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.
Provide professional, empathetic customer service with a positive attitude
Handle a high volume of incoming calls efficiently and effectively
Communicate clearly across multiple channels to resolve issues and provide timely updates
Research and recommend solutions that best fit customer needs
Accurately document customer interactions and maintain up-to-date records
Coordinate with technicians and internal teams for seamless service delivery
Develop a deep understanding of our services and become a trusted resource
✅ What We’re Looking For:
1+ year of customer service experience (home services experience is a plus)
Strong communication and active listening skills
Organized, with excellent time management and multitasking abilities
Friendly, calm under pressure, and a team player
Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
Availability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
High school diploma or equivalent
💼 Why You’ll Love It Here:
Supportive, team-oriented culture where your contributions matter
Clear pathways for advancement—we promote from within
Recognition and rewards for hard work and results
Paid training and ongoing mentorship
A growing company with a reputation for excellence and integrity
🎁 What We Offer:
- Hourly Pay: $18–$25, based on experience
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
- Career growth opportunities within a respected and expanding company
- 📍 Location: Milford, OH 💼 Position Type: Full-Time, Hourly 💰 Hourly Rate: $18–$25, depending on experience 🗓️ Schedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
- Apply today and help us open the door to an even brighter future—for you and our customers.
- Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, PDQ may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
- All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
- This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
- Pay Range$18—$25 USD
- By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
Qualifications
- Strong communication and active listening skills
- Organized, with excellent time management and multitasking abilities
- Friendly, calm under pressure, and a team player
- Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
- Availability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
- High school diploma or equivalent
- Supportive, team-oriented culture where your contributions matter
- Clear pathways for advancement—we promote from within
- Recognition and rewards for hard work and results
- Paid training and ongoing mentorship
- A growing company with a reputation for excellence and integrity
- 🎁
Preferred Qualifications
- 1+ year of customer service experience (home services experience is a plus)
About Guild Garage Group
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