workday
Customer Service Representative
Teledyne Technologies
Tracy, USA
Full-time
Mid
Onsite
Discovered Today
excel
Role Overview
Serves as a primary customer contact and supports the commercial order cycle from inquiry and quotation through order entry, delivery follow-up, and export documentation.
The role requires responsive communication, accurate records, and effective coordination with internal departments.
Key Skills for This Role
excel
Full Job Posting
Key Responsibilities
- Respond to customer inquiries and provide clear updates on quotations, orders, delivery schedules, changes, and product availability.
- Prepare quotations and coordinate required pricing, lead-time, technical, and commercial inputs.
- Review, enter, and maintain customer orders in the MRP/ERP system, including approved changes and supporting documentation.
- Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve order, scheduling, shipment, invoicing, and documentation issues.
- Support export-controlled orders by collecting required customer documents and preparing information for export-license requests in accordance with company procedures.
- Maintain accurate and organized records for quotations, orders, customer communications, and export-support documentation.
- Support reporting, audits, process improvements, and other department needs as assigned.
- Critical Requirements
- High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field preferred.
- At least 1-2 years of customer service, sales support, order management, or related administrative experience.
- Strong written and verbal communication skills with a professional, customer-focused approach.
- Excellent organization, follow-through, accuracy, and attention to detail.
- Ability to manage multiple priorities and coordinate effectively across departments.
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
- Ability to learn and use MRP/ERP and other business systems.
- Ability to review purchase orders, pricing, specifications, and customer requirements.
- U.S. Person required
- Must be at least 21 years old
- Able to pass the ATF background check
Desired Qualifications
- Experience in manufacturing, aerospace, defense, or another regulated environment.
- Experience with quotation preparation, sales order entry, document control, or export-support documentation.
- Working knowledge of Excel filters, formulas, and pivot tables.
- Experience handling confidential customer, pricing, order, or compliance information.
- Work Expectations
- Ability to work collaboratively in an office and manufacturing-support environment.
- Ability to work additional hours when required by business needs.
- Must protect confidential and commercially sensitive information.
- In our efforts to maintain a safe and drug-free workplace, Teledyne RISI requires that candidates complete a satisfactory background check and pass a drug screen prior to employment.
- Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).
- Salary Range:
- $44,500.00-$59,300.000
- The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
- Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
- Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
About Teledyne Technologies
Aerospace & Defense Manufacturing15800 employeesFounded 1960
Diversified industrial conglomerate providing advanced technology and instrumentation solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Teledyne Technologies
Technical Program Manager – Aerospace & Defense
Chatsworth, USA
ManagerFull-time
Discovered TodayView →
System Engineer
Chatsworth, USA
Discovered TodayFull-time
Mechanical Design Engineer
Lincoln, GBR
Discovered TodayFull-time
Supply Chain Planner
Plainville, USA
Discovered TodayFull-time
Technical Program Manager – Aerospace & Defense
Chatsworth, USA
Discovered TodayFull-time
Master Scheduler/Planner
Elkridge, USA
Discovered TodayFull-time
Supply Chain Manager
Lincoln, GBR
Discovered TodayFull-time
Quality Control Inspector
, USA
Discovered TodayFull-time
College Intern - Technical
Woodridge, USA
Discovered TodayFull-time