Customer Service Representative - Service Operations
Skills
About This Role
Job Purpose
To deliver exceptional customer service and advisory support in line with organizational quality standards, contributing to service department objectives while ensuring a premium customer experience at every touchpoint.
Key Responsibilities
- Greet and assist customers professionally upon arrival at the service reception.
- Handle incoming calls, manage inquiries, and ensure accurate message coordination.
- Plan and monitor workshop and team capacity to maximize operational efficiency.
- Ensure customer comfort and satisfaction throughout their service visit.
- Follow internal customer consultation and quality guidelines consistently.
- Handle initial customer concerns and escalate appropriately to ensure resolution.
- Monitor customer feedback, complaints, and CRM follow-ups.
- Identify opportunities to improve customer flow and service processes.
- Maintain professional communication with customers before, during, and after service visits.
- Build and maintain strong customer relationships to support retention and business growth.
- Drive department performance through superior customer service standards.
Candidate Profile
- Fresher or 1–3 years’ experience in customer service (premium/luxury experience preferred)
- Strong communication and interpersonal skills
- Arabic language skills are an advantage
- Proficient in MS Excel and email communication
- High School Certificate or Bachelor’s degree
What We Offer
- Professional working environment
- Opportunity to grow within a reputed organization
- Exposure to premium customer service operations
- *Only shortlisted candidates will be contacted.*
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