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Customer Service Representative

Hayward Holdings
Phoenix, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered Yesterday
CommunicationSalesforce

Full Job Posting

Responsibilities:

  • Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.
  • Review and verify orders for accuracy.
  • Efficiently process orders, sample requests, vouchers, and credits.
  • Communicate clearly with customers about order changes, exceptions, and product availability. Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care.
  • Implement Sales programs and promotions.
  • Process credits or replacement products as needed.
  • Keep customer and Matrix pricing databases accurate and up-to-date.

Qualifications:

  • What We’re Looking For:
  • Ability to adapt and thrive in a fast-paced, seasonal environment.
  • Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
  • Strong problem-solving abilities and a proactive approach to conflict resolution.
  • A deep commitment to delivering outstanding customer service to both internal and external stakeholders.
  • Experience & Education:
  • 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
  • Familiarity with Salesforce and order management tools.
  • Experience in finding balanced solutions that meet both company and customer needs.
  • BS/BA Degree in a related discipline or equivalent experience
  • #LI-LS1

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