Customer Service Representative/Order to Cash
Skills
About This Role
Overview
About the Company:
Ampacet Corporation is a privately held, global company that manufactures Masterbatch - ingredients that provide the color, texture and other qualities to most of the plastic items that consumers come in contact with countless times every day.
We have over 2,000 employees in 18 countries around the globe, doing business with clients located in over 90 countries.
Sustainability is a priority at Ampacet, whether it’s working within global organizations to facilitate plastics recycling, ensuring our facilities are conserving resources while reducing energy consumption, or developing new recycle-ready products.
About Your Role
As our Customer Service Representative, you will be responsible to manage end-to-end order processing, customer coordination, inventory tracking, and logistics execution.
The role plays a key part in ensuring accurate order fulfillment, timely shipments, and smooth customer experience across sales and supply chain activities.
About Your Responsibilities
- Manage end-to-end order processing, including receiving orders, entering purchase and sales orders, confirming prices, and issuing order confirmations to customers.
- Coordinate logistics and shipments with carriers, including equipment arrangement, scheduling loading/unloading, and tracking shipments through delivery.
- Ensure accurate product availability by managing stock levels, forecasting inventory activity, and supporting current and future order requirements.
- Prepare and handle all related documentation, including samples, shipping, clearance documents, invoicing data, and product paperwork.
- Monitor and maintain customer, supplier, product, and pricing data within ERP systems to ensure accuracy and completeness.
- Provide timely and accurate information to customers on pricing, schedules, shipment status, and order-related inquiries.
- Review customer Letters of Credit (LCs), prepare required documentation, and ensure timely and accurate submission to banks.
Qualifications & Experience
- Bachelor’s degree in Logistics, Business Management, or a related field.
- 3-5 years of experience in order-to-cash or order-to-invoice cycles.
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Proficient in MS Office, Oracle JD Edwards
About Your Competencies
- Interpersonal Skills
- Time Management
- Attention to Detail
- Collaboration
- At Ampacet, we are committed to maintaining an environment of mutual respect where equal employment opportunities are available to all without regard to race, color, religion, sex, national origin, age, physical and mental disability, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Ampacet believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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