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Customer Service Representative - Onsite

Greif
Winnipeg, CAN
Full-time
Junior · 2–4 years experience
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
  • Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
  • Collects and enters orders for new or additional products or services.
  • Supports inside and outside sales.
  • Updates and maintains files, including data entry.
  • Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
  • Trains new Customer Service Coordinators.
  • Performs other duties as assigned.

Education and Experience

  • Typically possesses a high school diploma and 2-4 years of experience.
  • Knowledge and Skills
  • Demonstrated skills in verbal and written communications.
  • Solid knowledge of product.
  • Proficient computer skills with the ability to learn new software.
  • Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
  • Good organization and data entry skills.
  • Good attention to detail.
  • Self starter that can work with minimal supervision.
  • #LI-TS1
  • At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
  • Compensation Range:
  • Benefits Statement:
  • Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
  • EEO Statement:
  • https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
  • We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
  • For more information read Greif’s Equal Opportunity Policy.

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