Customer Service Representative | Logistics Coordinator
Role Overview
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Full Job Posting
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
- Enter new load orders into our proprietary web-based software
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Communicate internally with drivers to ensure accurate documentation
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
- Maintain and collect proper paperwork for each shipment
- Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
- No logistics experience? No problem! You’ll receive hands-on training from day one and all the tools you need to grow.
- Skills/Abilities:
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
- Must have strong attention to detail
- Ability to prioritize, balance, and organize information while completing multiple tasks.
- Above-average proficiency in Google Drive and Microsoft Suite
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Education and Experience:
- High school diploma or equivalent required
- Associate's degree preferred
- Call center experience is a bonus
Benefits:
- Full-time: 40 hours per week
- Room for advancement in a fast-growing company that promotes from within
- Paid holidays and paid time off
- Health, vision, and dental insurance benefits
- 401(k) Plan
- Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!
- High school diploma or equivalent required
- Associate's degree preferred
- Call center experience is a bonus
- All your information will be kept confidential according to EEO guidelines.
- Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
- No Fail Service
- Personalized Communication
- Innovative Solutions
- We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Qualifications
- High school diploma or equivalent required
- Associate's degree preferred
- Call center experience is a bonus
About Circle Logistics
Circle Logistics is a privately held third-party logistics broker serving shippers with freight transportation across North America.
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