Customer Service Representative
Full Job Posting
- Provide exceptional customer service through phone, email, and in-person interactions.
- Build and nurture strong customer relationships.
- Assist customers in selecting the appropriate products for their needs.
- Retrieve and bring product samples to customers in the showroom
- Accurately maintain customer contact information and transaction records.
- Follow up with customers on quotes, inquiries, and sales opportunities.
- Process sales transactions, payments, and generate sales orders.
- Create shipping orders and packing lists.
- Answer inbound sales calls and proactively make outbound calls.
- Maintain and create marketing materials.
- Collaborate with the Sales Representative.
- Stay informed about company products and services.
- Perform additional duties as required.
- High School Diploma or GED equivalency required.
- 1 or more years of customer service experience.
- Focus on customer account management is preferred
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills required.
- Goal-oriented with a focus on delivering excellent customer service.
- Ability to demonstrate strong interpersonal relationship-building skills.
- Proficient with PCs and navigating a multi-window environment.
- Intermediate skills in MS Outlook, Word, and Excel.
- Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
About Dal-Tile
Manufacturer and distributor of ceramic, porcelain, and stone tile.
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