SUPERVISOR CUSTOMER EXPERIENCE
Full Job Posting
Duties and Responsibilities of the Position
- Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery.
- Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions,modifications,and applications to streamline process flow and enhance service turnaround time,productivity,and quality.
- Supervise, motivate,andcoacha diverse staff. Monitor employee performance and proactively identify deficiencies.
- Recommend changesandsolutions andassistto implementaction steps to resolve problems and ensure customer satisfaction.
- Lead or facilitate team-based improvement projects.
- Work with ManagerCustomer Experienceto maintain adequate control of resources to ensure ongoing operations of the department within established budget,productivity,and efficiency standards.
- Prepare information to explain or resolve issues or customer complaints/feedback.
- Work with ManagerCustomer Experienceand DirectorCustomer Experienceto resolveservice-relatedissues and develop new value-added processes for customer base.
- Compile and review data around sales,inventory, claims, and other related metrics as it relates to ones assigned customer experience team.
- Perform other duties as needed.
Required Experience and Education
Bachelors degree in a related fieldor equivalent education and/or experience.
4-6years relevant experienceor equivalent education and/or experience.
0-3 years of management experience preferred
Competencies
Requires specialized depth and/or breadth of expertise in own job discipline or field.
Focused on and responsible for their team's productivity and collective impact.
Excellent communication, problem solving, and organizational skills.
Able to multitask, prioritize,delegate,and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient using MicrosoftOfficeSuite products.
Flexible attitude, adaptable to change, team player,and able to handle multiple projects at once.
High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
OtherPertinentJob Information
This employee will be responsible for direct reports.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Job Type Professional Opportunities
Req ID 95576
About Dal-Tile
Manufacturer and distributor of ceramic, porcelain, and stone tile.
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