Customer Service Representative (Inbound & Outbound Calls)
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Key skills for this role
About the Role
We are looking for a motivated and customer-focused Customer Service Representative to handle inbound and outbound calls across our businesses. The ideal candidate will be the first point of contact for clients, brokers, and partners, ensuring every interaction is handled professionally and efficiently.
Key Skills for This Role
Full Job Posting
Job Description
We are looking for a motivated and customer-focused Customer Service Representative to handle inbound and outbound calls across our businesses .
The ideal candidate will be the first point of contact for clients, brokers, and partners, ensuring every interaction is handled professionally and efficiently.
Key Responsibilities
- Answer inbound calls promptly and professionally, addressing inquiries related to cleaning services and real estate platform support
- Make outbound calls for follow-ups, appointment confirmations, lead qualification, and customer satisfaction checks
- Accurately log call details, customer requests, and complaints in internal systems
- Coordinate with operations and sales teams to resolve customer issues in a timely manner
- Schedule service appointments and assist with basic platform/account questions
- Follow up on missed calls and pending requests
- Maintain a polite, patient, and solution-oriented approach in all communications
- Escalate complex issues to the relevant department or manager
Requirements
- Previous experience in customer service or call center roles (1+ year preferred)
- Excellent communication skills in both Arabic and English (spoken and written)
- Strong phone etiquette and active listening skills
- Comfortable using CRM tools, spreadsheets, or basic office software
- Ability to multitask and stay organized under pressure
- Customer-first attitude with problem-solving mindset
- Experience in real estate, facilities management, or cleaning services is a plus
What We Offer
- Starting salary of QAR 2,000/month
- Opportunity to work across two growing companies in real estate technology and facilities management
- Supportive team environment
- Career growth opportunities
- Pay: From QAR2,000.00 per month
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