Customer Service Representative | Everyday Goods - Distribution
Skills
About This Role
Overview
Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors.
Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector.
Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.
These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
Job Summary
The incumbent, in the role of Customer Service Representative within GMG’s Everyday Goods division, is responsible for providing excellent customer service and support to strategic accounts, assisting with order processing, and resolving customer inquiries promptly.
Reporting to the Manager - Sales, the incumbent is central to ensuring a positive customer experience, strengthening client relationships, and supporting GMG’s commitment to service excellence within the Consumer division.
Key Responsibilities
- Manage customer inquiries and oversee the full order process, from initial entry to final delivery confirmation.
- Serve as the primary point of contact for key accounts, handling product inquiries and resolving issues.
- Coordinate with internal departments to ensure customer requirements are met efficiently.
- Accurately process orders in the system and monitor stock levels.
- Liaise with supply chain teams to prevent delays and ensure timely order fulfillment.
- Handle customer complaints professionally, ensuring resolution and escalating to the Manager – Sales when required.
- Keep customers updated on order status, delivery timelines, and any changes in product availability.
- Collect and report customer feedback to support improvements in service quality and product offerings.
- Maintain proper documentation, ensuring all customer interactions and order details are accurately recorded.
- Support the sales team in achieving service targets and uphold GMG’s reputation for reliable customer support.
- Demonstrate a strong understanding of customer service principles, including order processing and complaint resolution.
- Utilize CRM and ERP systems (e.g., SAP) to manage customer records and track order statuses effectively.
- Communicate clearly and professionally with clients to address inquiries and resolve issues efficiently.
- Apply strong organizational skills to manage multiple customer requests simultaneously.
- Maintain accurate and up-to-date records of customer interactions and transactions.
Requirements
- Experience with LPO, Sales Order, and Outbound Delivery (OBD) printing
- Experience using CRM/ERP systems (e.g., SAP)
- Knowledge of document attachment and warehouse handover processes
- English communication skills required; Arabic is a plus
- Excel experience and knowledge is mandatory
- High School Diploma or equivalent
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Service Executive - E-Commerce (Consumer)
Al Khayyat Investments (AKI) · Dubai
Job Purpose: We are looking for an experienced and customer-focused, bilingual Customer Service Executive (E-Commerce) with a strong background in e-commerce support. The ideal candidate should have at least 5 years of e
Skills
Officer, Customer Service
First Abu Dhabi Bank (FAB) · Abu Dhabi
Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers. Responsible for processing account opening, product onboarding, service requests, and after-sales
Skills
Call Centre Agent/Customer Service Representative (Arabic Speakers)
TASC Outsourcing · Dubai
Job Title – Call Centre Agent/Customer Service Representative (Arabic Speakers) Type - Outsourced Contract Duration- 6 Months Extendable -Immediate Joiners Only Work Location – Dubai * Salary – AED 5000-AED 5500 Worki
Skills
Customer Service Representative
the authors · Abu Dhabi
Customer Service Representative (Hospitality) Location: Abu Dhabi, UAE The Authors is seeking a Customer Service Representative to support guest communications and help deliver exceptional guest experiences. This role is
Skills
Customer Service Representative - Remote
PULSEMEDIA (APAC) · Abu Dhabi
We are looking for a motivated and customer-focused Customer Service Representative (Remote) to join our growing team. In this role, you will serve as the first point of contact for customers, providing professional supp
Skills
TELE SALES AGENT / CUSTOMER SERVICE
Play Wave Technologies · Dubai
The Tele Sales Agent generates sales through calls, maintains customer relationships, and requires strong communication, persuasion, and time management skills.
Skills
Sales & Customer Service Executive/Telesales Executive - FMCG
DECISION MANAGEMENT CONSULTANTS L.L.C · Dubai
Responsible for outbound sales calls, lead generation, and maintaining client relationships in HORECA, requiring telesales experience and proficiency in English.
Skills
Customer Service Representative
Fahd Al Hemeiri Holding · United Arab Emirates
Provide excellent customer service, resolve issues, maintain records, and coordinate with departments to ensure customer satisfaction with professionalism.
Skills
Customer Service Representative
Binyaber · Dubai
Handle customer inquiries, provide accurate information, resolve complaints, and maintain records while ensuring high customer satisfaction and effective communication.
Skills
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required