Customer Service Representative - English/Arabic Speaker
Skills
About This Role
Overview
- Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.
- Meets specific customer service performance standards.
- Identifies and handles customer requests completely and accurately
- Resolves customer issues and problems to the satisfaction of the customer.
- Educates customer about the organization’s services and directs them toward available resources for help.
- Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Schedules, assigns or acts on any required customer follow-up in accordance with contact center guidelines.
- Enters customer data and other relevant information into contact center database as required.
- Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.
- Participates in team trainings and meetings to ensure his/her knowledge is up to date.
- Adheres to work schedule as planned.
- Ensures all outbound calls (follow–up) are executed in a timely manner.
- Inputs/retrieves text and voice messages accurately and efficiently.
- Performs other duties as assigned.
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