Customer Service Agent

Job Summary

Key Responsibilities

• Respond to client inquiries via phone and email regarding soil testing, construction material analysis, and laboratory services
• Provide information on available tests, sample requirements, pricing, and standard turnaround times
• Assist clients with sample submission procedures including documentation, labeling, and delivery instructions
• Schedule sample pickups and coordinate with field technicians for site visits as requested
• Log client requests and sample information into the laboratory information management system
• Track testing progress and provide status updates to clients as requested
• Prepare and send quotations, service confirmations, test reports, and invoices to clients
• Maintain accurate records of client interactions, sample submissions, and test results
• Follow up with clients on pending documentation, payments, or additional sample requirements
• Direct technical inquiries to laboratory supervisors or engineers when specialized knowledge is required
• Assist with administrative tasks including filing, data entry, and report preparation

Requirements

• High school diploma or equivalent; additional certification in customer service or office administration is preferred
• Minimum 1 year of experience in customer service, administration, or client coordination, preferably in a laboratory, engineering, or construction services environment
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Good written and verbal communication skills in English; proficiency in Arabic is required
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Professional demeanor with a customer-focused approach
• Basic understanding of construction materials or laboratory testing is helpful but not required