Customer Service Representative (Dubai)

Overview

• Dubai (UAE)
• Fulltime site.employment_type_full_time
• We are looking for a customer‑focused professional who combines strong operational execution with a proactive mindset for continuous improvement.
• Does this sound like you?
• Then keep reading!
• In this role, you will be responsible for managing key customer accounts from order creation through to delivery, while actively contributing to the professionalization of our customer service function and the wider organisation.
• On a daily basis, you coordinate order entry and monitor progress through internal systems, working closely with planning, operations, and commercial teams to ensure accurate execution and timely delivery.
• You manage planning and scheduling activities, handle administrative and invoicing follow‑up and act as a trusted first point of contact for customers.
• Building and maintaining strong, long‑term customer relationships is an essential part of the role, as is handling questions, conflicts, or unexpected issues in a calm and solution‑oriented manner.
• Throughout the entire order lifecycle, you ensure a consistent, professional, and high‑quality customer experience.
• Alongside daily operations, you play an active role in improving processes and ways of working.
• You contribute to projects focused on increasing efficiency, structure, and service quality, translating operational and customer insights into concrete improvements.
• You enjoy working beyond routine tasks, take ownership of initiatives and collaborate cross departmentally to strengthen processes across the organization.
• This position offers plenty of room for initiative and responsibility within a dynamic, fast‑paced environment where continuous improvement and accountability are valued.
• Your profile
• Has a business or commercial background in combination with minimum 3 years of logistics experience in forwarding or ISO tank / liquid environment;
• English professional proficiency, Spanish would be a serious plus;
• Must be based in Dubai already;
• Ownership‑driven, growth‑oriented, and commercially aware;
• Curious and analytical, with a focus on continuous improvement;
• Comfortable combining daily operations with project‑based work;
• Able to think both hands‑on and process‑oriented;
• Positive, solution‑focused communicator who builds trust easily.
• Our offer
• 30 paid working days off per year;
• Join monthly informal team gatherings and fun activities;
• We work hard, but there’s always room for humor and connection;
• Short communication lines for quick decision-making;
• International working environment where you connect with colleagues, customers and partners over the whole world;
• A work environment where all colleagues are physically present in the office on all working days;
• A positive, supportive, and energetic team culture.
• This is Van den Bosch

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• Dynamic, young and international teams
• Plenty of room for development and growth
• Leading the way together through innovation and digitisation
• Work and private life always in balance
• Named ‘World-class workplace’ in 2023

About us