Customer Service Representative
Skills
About This Role
Overview
Job overview:
Our Customer Service Representatives are influential in working towards our company mission: to improve lives, one jump at a time.
We ve seen the incredible benefits parkour can have and we want to offer it to as many people as possible.
As the first point of contact for our customers, you will be the face of Parkour DXB and responsible for providing all of our customers with a warm, positive and professional welcome and ongoing service.
You will support the classes, events and other coaching services we offer by responding to the needs and questions of the parents, kids and other people who visit us.
Who you are: We are looking for someone who shares our values of health, growth, intention and keeping it fun, and will embody these values in their work.
You will share our passion for nurturing the Parkour DXB community by providing the best possible experience for all of our customers.
You should have a friendly and upbeat attitude and feel energised by interacting with people, from students and their parents to new customers and your colleagues.
We are looking for someone who expects the best from themselves and others: conscientious by nature, and motivated to strive for high standards and quality in their work, with excellent attention to detail and organisational skills.
You will need to be a confident and clear communicator with high empathy and emotional intelligence, as well as excellent listening and problem-solving skills, in order to respond and resolve customer questions and concerns.
We will expect you to take initiative and be decisive where necessary, proactively assisting all customers in a helpful and attentive manner.
We will also expect you to be accountable for your tasks and responsibilities, with the humility to take ownership for your mistakes and to ask for help when you need it.
As a small but fast-growing company, we need someone who can adapt to the dynamic nature of the work and their role, with a flexible and can-do attitude in the face of challenges.
You will need to be both confident in working independently and happy to work collaboratively.
Responsibilities
- Core accountabilities
- Welcoming and assisting students, parents and visitors at reception
- Responding to customer enquiries and requests
- Addressing customer feedback and resolving issues and complaints
- Driving license or willingness to get a UAE license
- Maintaining accurate communication and customer record
General
- Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness
- Be aware of and comply with company policies on health and safety, safeguarding and data protection
Customer Service Representative: Job Description
- Employment type: Full-time 48 hours/week, 6 days/week (including evening and weekends)
- Length of contract: 2 years (subject to probationary period)
• Location: Parkour DXB Mirdif
- Starting date: by mid-November 2023
- Salary: AED 4000 per month
- Incentives: Commission awarded based on branch performance
- Industry: Sport and fitness; kids activities
- Reports to: Branch Supervisor and Customer Service Manager
Essential
- Experience of providing high quality customer service in a similar face-to-face role
- Experience in an administrative role
- Educated to college level or equivalent
- Excellent written and verbal communication and fluency in the English language
Desirable
- Experience of working in the sport and fitness industry
- Experience of working in an environment with children and young people
- Familiarity with Google Suite including Drive, Docs and Sheets
- Fluent in Arabic
- Application details:
- Candidates are required to submit both a
CV
- and a
- video application
- .
- The video application should be between 2-3 minutes in length.
- The video is your opportunity to sell yourself to us it doesn t need to be a work of art or a portfolio, we just want to meet you and learn a little about you!
- Choose the position you re applying for (select: Customer Service Representative)
- Upload your up-to-date CV
- Upload your cover letter and video answering these questions:
- How does your previous experience and skill set align with the requirements of the Customer Service Representative role at Parkour DXB?
- What do you believe are the key qualities that make a customer service representative effective, and how do you embody these qualities?
- What excites you most about the opportunity to work at Parkour DXB, and how do you see yourself contributing to our team s success?
- Your CV should include a full list of your qualifications and previous employment, along with references where possible.
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