Customer Service Representative
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Key skills for this role
About the Role
Responsible for internal and external communication, ensuring quality service delivery, payment collection, and adherence to safety protocols.
Key Skills for This Role
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Communication
Internal Communication: Warehouse Operations team / Finance & Sales team
Purpose: For follow-up on quality and service delivery / On time collection of payments and resolution of other related issues
External Communication: Customers / Agents, Carrier & other relevant entities
Purpose: Book and track progress of shipment / Monitor and update the pipeline of deliveries
Occupational Health & Safety And Environment
Accountability: Are accountable for their acts and omissions.
Responsibility: To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.
Authority: To stop work if they think the work is unsafe.
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