Customer Service Representative

You'll be the voice of Varney—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:

Deliver top-notch service with a positive, empathetic, and professional approach.

Handle a high volume of calls with confidence and efficiency.

Work across multiple channels (email, chat, phone) to solve problems and provide updates.

Think on your feet, research solutions, and provide helpful, friendly responses.

Keep accurate records of customer interactions and transactions.

Recognize opportunities to recommend additional services that benefit the customer.

Work closely with technicians and team members to ensure seamless service.

Learn our services inside and out—becoming a go-to expert.

1+ year in a customer service role in home services or tech

Excellent communication and active listening skills.

Strong organization, time management, and multitasking abilities.

Friendly, adaptable, and calm under pressure

Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).

Familiarity with Microsoft office required.

A team player who’s excited about growth and making a real impact.

High school diploma or equivalent.

Team-first culture where your contributions matter.

Opportunities for advancement —we love to promote from within!

Respect, recognition, and rewards for hard work and dedication.

Hands-on training and mentorship to help you shine.

A chance to build a career with a growing, respected local company.

This position is based in our Barboursville, WV office—where great things are happening every day.

What we have to offer you!

Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching

Employee Discount

Employee Referral

You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success

Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Varney may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Pay Range

$15 — $20 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.