Customer Service Representative (Arabic-Speaker)
About This Role
Job Title: Customer Service Representative
Employment Type: Temporary Contract – 6 months (renewable based on availability)
Working Hours: 8:00 AM – 4:00 PM
Location: Dubai
Candidates must have their own visa (spouse, golden, freelance), valid for more than 6 months
Budget: AED 7000
About the Role
Our client is a well-established and prestigious organization in the UAE seeking a Customer Service Representative to support front desk and customer interaction functions. This is a 6-month temporary role with the possibility of extension based on business requirements.
Key Responsibilities
- Welcome visitors and clients professionally, ensuring a positive first impression
- Handle incoming calls and direct them appropriately or provide accurate information
- Respond to customer inquiries and manage complaints in line with company policies
- Record and follow up on customer requests, feedback, and issues
- Coordinate appointments and meetings with internal teams
- Manage visitor entry/exit in line with security procedures
- Maintain reception area cleanliness and professionalism
- Update and maintain customer and visitor records with accuracy and confidentiality
- Prepare reports on visitor flow, service levels, and feedback
- Ensure adherence to customer service standards and policies
- Support team activities, events, and operational needs as required
- Maintain strict confidentiality of all information
- Perform additional tasks as assigned by management
Requirements
- Prior experience in customer service, reception, front desk, or client-facing roles
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to handle calls, visitors, and complaints efficiently
- Basic computer skills and attention to detail in record-keeping
- Ability to follow procedures and maintain confidentiality
- Availability to commit to a 6-month contract
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