Customer Service Representative (Arabic Speaker)

Roles & Responsibilities

• Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
• Maintains the security and telecommunications systems.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring the logbook, and issuing visitor badges. Operates the telecommunication system by following the manufacturer's instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage the diary and schedule meetings and appointments.
• Produce reports, presentations, and briefs.
• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable.
• Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail, and checking that the orders have the correct prices, discounts, and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

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