Customer Service Representative
Role Overview
Customer Service Representative in the Operations Department, supporting business setup and registration services in Dubai.
The role manages client relationships and coordinates business setup and registration processes with authorities and internal teams.
The representative is expected to manage multiple orders and provide timely, efficient service delivery.
Key Skills for This Role
Full Job Posting
Role overview
Customer Service Representative in the Operations Department, supporting business setup and registration services in Dubai.
The role manages client relationships and coordinates business setup and registration processes with authorities and internal teams.
The representative is expected to manage multiple orders and provide timely, efficient service delivery.
About the company
Flying Colour Group provides company formation, business setup, visa and PRO services, tax and accounting, and corporate solutions.
Responsibilities
- Act as the primary contact for assigned clients throughout service delivery and manage 60–70 client orders simultaneously.
- Provide daily updates through calls, WhatsApp, and email; coordinate with Free Zone authorities and internal departments.
- Monitor pending applications, documents, approvals, and operational requirements; handle inquiries and complaints with timely follow-up.
- Maintain accurate client records, communication logs, and CRM task updates; review client documents before processing.
- Identify delays, escalate issues, take corrective action, and follow operational procedures and applicable compliance requirements.
- Strengthen client relationships, support retention, and improve customer experience.
Requirements
- At least 5 years of total work experience, including at least 1 year of UAE customer service experience; the posting separately specifies 3 years of customer service experience.
- Bachelor's degree required.
- Previous customer support, client servicing, or relationship management experience.
- Familiarity with CRM systems and customer service processes.
- Strong interpersonal, communication, and active listening skills; ability to multitask and manage client cases.
- Strong coordination, problem-solving, and follow-up skills; professional approach to client concerns.
Pay and employment
- Full-time, permanent position.
- Pay is AED 3,500–4,000 per month.
Work location
- Work is in person in Dubai, UAE.
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