Customer Service Representative
Role Overview
The Customer Service Representative will manage a high volume of incoming calls (75-100 calls per day), emails and chat to aid in answering questions and resolving issues from clients. This position requires the ability to multi-task, problem solve and attention to detail while in a fast-paced environment.
Key Skills for This Role
Full Job Posting
We are Valley Vista Services
Valley Vista Services has been helping businesses in Southern California reduce, reuse, recycle.
Our commitment is to provide them with a safe, dependable, and responsible service to help them focus on their business.
Job Posting Details
Position Title: Customer Service Representative
Dept. / Company: Customer Service / Valley Vista Services
Location
- City of Industry / South Gate / Pomona CA
- Reports to: Customer Service Supervisor
Salary Range
- $22-27/Per Hour
- Valley Vista Services is a family-owned & operated waste disposal company that has been serving the San Gabriel Valley and surrounding Los Angeles areas since 1957.
- We are seeking a positive and motivated individual to join our Customer Service team. Qualified individuals will apply their skills and experience to ensure the team delivers excellent service to our clients in a safe, timely and efficient manner.
- This is a full-time position. Shifts vary.
POSITION OVERVIEW
The Customer Service Representative will manage a high volume of incoming calls (75-100 calls per day), emails and chat to aid in answering questions and resolving issues from clients. This position requires the ability to multi-task, problem solve and attention to detail while in a fast-paced environment.
RESPONSIBILITIES
- Manages high volume of customer calls
- Keeping record of customer interactions, transactions, comments, and complaints
- Creates, updates and maintains customer accounts
- Effectively responds to Residential and Commercial customer requests including, but not limited to, service changes, bulk pick up and issues with billing and equipment
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Follow communication procedures, guidelines and policies
- Performs other job-related duties as assigned/ needed
REQUIRED QUALIFICATIONS
- Strong time management and decision making skills
- Adaptability and accountability
- Bilingual Chinese and/or Spanish is a plus
- Computer literate in Microsoft Office and ability to navigate between multiple software programs
- Typing skills (60 WPM)
- Ability to listen effectively and communicate in a friendly and informative manner to customers over the phone, in writing, and in person
- Ability to deal tactfully, patiently and effectively with individuals from diverse backgrounds frequently under stressful circumstances
- Ability to operate the telephone using a clear, well-modulated voice, and good diction
- Previous call center experience is highly desirable but not required
- Education: Graduation from high school or possession of a GED
WORK ENVIRONMENT
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
Required to exert physical effort in handling objects less than 25 pounds rarely
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely
Normal setting for this job: office setting
WHAT WE OFFER
- The opportunity to learn and grow
- Competitive compensation and benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage. Life insurance and accidental death & dismemberment insurance
- 401(k) plan with a generous company match
About Valley Vista Services
Family-owned Southern California solid-waste collection and recycling company serving homes, businesses, construction projects, and municipalities.
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