Collections Representative I

Job Posting Detail [INTERNAL]

Position Title: Collections Representative I

Dept. Accounting

Location: City of Industry

Reports to: Accounting Supervisor

Salary Range: $23.00 - $26.00 per hour

Position Overview

The Collections Representative will proactively manage customers’ accounts from inbound

calls, outbound calls, other customer correspondence or assigned accounts regarding

collections and other related transactions.

Responsibilities

• Manage a queue consisting of past due accounts between 30 – 120+ days past due • Accept payments over the phone and in person • Allocates account payments • Contact delinquent customers by telephone/e-mail • Sends collection letters to encourage the delinquent customer to pay • Documentation of collection efforts in CRM • Conduct skip tracing, when necessary • Make decisions regarding payment arrangements • Handles billing, payment and customer service inquiries from customers, or as directed

by supervisor

• Manages accounts for appropriate follow-up actions, and monthly reports of aging

accounts.

• Handles customer questions, issues and billing inquiries with high degree of courtesy

and professionalism

Required Qualifications

• Knowledge of fair debt and collection practices act • Knowledge of Microsoft office, including proficient knowledge of excel. • Ability to listen effectively and communicate in a friendly and informative manner to

customers over the phone, in writing, and in person.

• Ability to deal tactfully, patiently and effectively with individuals from diverse

backgrounds frequently under stressful circumstances.

• Ability to operate the telephone using a clear, well-modulated voice, and good diction. • Knowledge of cash handling and security procedures for cash and materials having

monetary value.

• Ability to accurately perform monetary transactions. • Ability to accurately perform arithmetic computations. • Expert understanding of all VVS customer service procedures, billing, and payments. • Ability to operate standard office equipment. • Education: Graduation from high school or possession of a GED. • Bilingual Spanish

Work Environment

• Required to use motor coordination with finger dexterity (such as keyboarding, machine

operation, etc.) most of the work day

• Required to exert physical effort in handling objects less than 25 pounds rarely • Required to be exposed to physical environment which involves dirt, odors, noise,

weather extremes or similar elements rarely

• Normal setting for this job: office setting

What we offer

• The opportunity to learn and grow • Competitive compensation and benefits • Comprehensive medical benefits coverage, dental plans and vision coverage. Life

insurance and accidental death & dismemberment insurance

• 401(k) plan with a generous company match

HOW TO APPLY: Qualified applicants should email their cover letter and resume to the

Human Resources Department: [email protected]