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Customer Service Portfolio Manager

EDF Energy
Exeter, GBR
Full-time
Manager
Onsite
GBP 45760 / year
Discovered 3 days ago

Full Job Posting

Who You Are

  • We're looking for a Customer Service Portfolio Manager who can lead with confidence, build strong relationships, and create a culture of continuous improvement. To be shortlisted, you need to offer:
  • Proven experience leading teams and creating a high-performance environment
  • Strong understanding of customer experience principles and how operational processes impact customer experience
  • Demonstrable experience leading teams through change and embedding continuous improvement initiatives
  • Exceptional communication and interpersonal skills with the ability to influence and inspire teams and stakeholders
  • Experience navigating changing priorities with resilience, adaptability, and sound decision-making
  • Strong relationship-building and stakeholder management skills across multiple workstreams
  • Confidence engaging directly with customers and TPIs to build trust and support strong, effective relationships
  • Excellent planning and organisational skills, with the ability to translate business strategy into clear objectives and priorities
  • What You’ll Be Doing
  • Leading, coaching, and developing a team to deliver excellent customer service and performance outcomes
  • Driving a culture of continuous improvement, accountability, and high performance
  • Managing customer service delivery, escalations, complaints, and service level commitments
  • Engaging directly with customers and TPIs to understand their needs, build trust, and support strong, effective relationships
  • Building strong relationships with internal stakeholders to improve customer outcomes and operational performance
  • Supporting the development and delivery of strategic plans aligned to business objectives
  • Pay, Benefits and Culture
  • Alongside a starting salary of £45,760 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.
  • At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
  • Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
  • Join us and find your success at EDF!
  • Closing date for applications: Thursday 5th November
  • #SuccessIsPersonal #EDFcareers #LI-Hybrid
  • Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.

Preferred Qualifications

  • Alongside a starting salary of £45,760 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

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