Customer Service & Operations Executive APAC - Fixed Term

Role overview

Order and customer service

• Manage orders from transmission through delivery and shortage resolution for B2B, influencer, and PR orders.
• Manage amendments, short-dated stock, out-of-stocks, shortages, and other service risks.
• Proactively communicate order and shipment updates, especially for shorted or delayed shipments.
• Provide weekly order-tracking and landing reports with risks, opportunities, and follow-ups.
• Support new B2B customer setup with distribution centers and record customer-specific requirements.

Listings, inventory, and operations

• Coordinate new product listings with Marketing and Regulatory, including retailer portal submissions and registration documentation.
• Validate purchase orders for correct assortment and allocated quantities.
• Coordinate distribution-center inventory and reconcile stock with Microsoft Dynamics, including movements and reservations.
• Coordinate special customer requests with distribution centers, including ad hoc over-labeling.
• Manage customer returns with Commercial teams and agreed processes.
• Work with Finance and Commercial to resolve pricing and purchase-order queries.
• Report distribution-center performance, complete monthly KPIs, and participate in reviews.
• Identify and implement improvements to processes, efficiency, and stakeholder value.

Requirements

• Consumer goods or cosmetics industry experience and APAC experience are preferred.
• Understand end-to-end operations and transactions within an ERP system.
• Strong communication and stakeholder-liaison skills.
• Strong organization and time management; able to manage competing priorities and deadlines.
• Able to work in a fast-paced environment and under pressure, with attention to detail and problem-solving ability.
• Proficient in Microsoft Excel for data analysis and trend reporting.

Benefits

• Monthly Self Love Days, at company discretion.
• Monthly coaching sessions with an in-house Success Coach.
• Employee discounts on Huda Beauty products and quarterly product gifting.

About Huda Beauty