Customer Service & Operations Executive APAC - Fixed Term

Role overview

Order and customer operations

• Manage B2B, influencer, and PR orders from transmission through delivery and shortage resolution.
• Manage amendments, short-dated stock, out-of-stocks, shortages, and other risks to protect service levels.
• Proactively update customers about orders and shipments, especially delays and shorted shipments.
• Provide weekly order-tracking and landing reports with risks, opportunities, and follow-ups.
• Support new B2B customer setup with distribution centers and capture customer-specific requirements.

Product listings and inventory

• Coordinate product-listing registrations with Marketing and Regulatory teams, including retailer portal submissions and document-readiness follow-up.
• Validate purchase orders for correct assortments and allocated quantities, where applicable.
• Align distribution-center inventory with Microsoft Dynamics, including stock movements and reservations.
• Coordinate special customer requirements with distribution centers, such as ad hoc over-labelling.

Returns, queries, and performance

• Coordinate customer returns with Commercial teams and follow the agreed process.
• Work with Finance and Commercial teams to resolve customer pricing and purchase-order queries.
• Report distribution-center performance, complete monthly KPIs, and participate in reviews to address supply-chain issues.
• Identify and implement process improvements to increase efficiency and value for customers and internal stakeholders.
• Carry out other tasks and projects consistent with the role’s scope.

Requirements

• Consumer goods experience, preferably cosmetics, and APAC experience are preferred.
• Understanding of end-to-end operations and transactions within an ERP system.
• Strong communication skills and ability to liaise with varied internal and external stakeholders.
• Strong organization and time management, with the ability to handle multiple priorities and processing deadlines.
• Ability to work in a fast-paced environment, maintain attention to detail, and work under pressure.
• Proficiency in Microsoft Excel for data and trend analysis.

Benefits

• Monthly Self Love Days, at company discretion.
• Monthly coaching sessions with an in-house Success Coach.
• Employee discounts on company products and quarterly product gifting.