Customer Service Officer
Skills
About This Role
About Us
At **Private Vaults**, we offer world-class private safe deposit box services in the heart of Dubai, providing security, confidentiality, and peace of mind to our high-net-worth clients.
As a growing brand in the luxury security service sector, we value professionalism, discretion, and top-tier service.
Key Responsibilities
- Greet and assist clients in a professional and courteous manner at all times.
- Handle incoming calls, emails, and walk-in inquiries regarding our secure vault services.
- Manage client appointments, check-ins, and vault access coordination with high attention to confidentiality.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Assist in onboarding new clients, including documentation, ID verification, and service walkthroughs.
- Ensure the reception and customer lounge areas are always clean, secure, and presentable.
- Follow and enforce strict security and privacy protocols within the premises.
- Escalate customer concerns or security issues to management promptly.
Skills & Qualifications Required
- Proven experience in customer service, front desk, or client-facing roles (banking, hospitality, or luxury service industry preferred).
- Excellent communication skills in English (Arabic is a plus).
- High attention to detail and a strong sense of discretion and integrity.
- Well-groomed and professional appearance.
- Strong organizational and time management skills.
- Proficient in Microsoft Office and basic CRM systems.
- UAE experience or background in security/banking/luxury client service is a plus.
What We Offer
- A secure, professional, and high-end working environment.
- Competitive salary and benefits package.
- Opportunities for training and career growth.
- A chance to work in a niche, premium industry segment.
Job Type: Full-time
- Pay: AED4,000.00 - AED7,000.00 per month
- Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Experience
- Customer Service Officer: 1 year (Preferred)
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