Customer Service Officer

Reporting to the Customer Care Floor Lead, you'll be the first point of contact for our Commercial & Industrial (C&I) and Municipal council customers, delivering exceptional service and helping resolve a variety of customer enquiries.

Your day-to-day responsibilities will include:

Managing inbound customer calls and emails

Booking services and processing customer requests

Investigating and resolving service enquiries and complaints

Updating and maintaining customer records in Salesforce and other systems

Coordinating with operational teams to ensure customer outcomes are achieved

Building positive relationships with customers and internal stakeholders

Prior experience in a customer service, or contact centre role

Strong communication skills and a professional phone manner

The ability to stay calm and solution-focused in challenging situations

Strong attention to detail and organisational skills

A proactive approach and the ability to work independently

A genuine team-first attitude and willingness to support colleagues

Experience using Salesforce or similar CRM systems is desirable

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.

Attractive salary package

Career development opportunities

Paid parental leave

Great company benefits : Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing [email protected] .

Join us on our exciting journey towards a sustainable future .

Simply click the Apply button, and let's make a positive impact together.

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