Customer Service & Marketing Executive

Role overview

Customer service responsibilities

• Handle customer enquiries through WhatsApp, phone, email, and other channels.
• Provide information about programs, schedules, fees, memberships, camps, tournaments, events, and services.
• Manage registrations, bookings, subscriptions, and payments.
• Follow up with enquiries, leads, inactive customers, and pending registrations.
• Resolve complaints professionally and maintain accurate customer records in the CRM.
• Coordinate customer requirements, bookings, schedules, and support with Qatar coaches and operations teams.

Marketing and social media responsibilities

• Create and publish Qatar Branch content for Instagram, TikTok, Facebook, YouTube, and other platforms.
• Develop content ideas for sports programs, training sessions, tournaments, camps, events, and promotions.
• Capture photos and videos during activities when required; create Reels, TikToks, Stories, and promotional videos.
• Edit basic videos and photos, write captions and promotional copy, and maintain the content calendar.
• Monitor trends, suggest content ideas, support campaigns and events, and respond to social media comments and messages when required.
• Coordinate with Qatar coaches and management to collect marketing information, photos, and videos; align content with brand guidelines.

Requirements

• At least 2 years of experience in customer service, marketing, social media, content creation, or a similar role.
• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal skills.
• Good understanding of Instagram, TikTok, Facebook, YouTube, and other social media platforms.
• Experience creating social media content, particularly Reels and short-form videos.
• Basic video and photo editing skills and good knowledge of Canva or similar tools.
• Creative mindset, good organization and time management, ability to multitask, professional attitude, and attention to detail.
• Ability to coordinate effectively with teams working in another country.

Preferred experience and tools

• Experience in sports, fitness, academies, schools, events, hospitality, or lifestyle businesses is preferred.
• Experience managing business social media pages or supporting marketing for an overseas branch is preferred.
• Knowledge of Meta Business Suite and social media analytics is preferred.
• CapCut, Canva, Adobe Premiere Pro, Photoshop, photography, videography, Qatar-customer experience, and a UAE driving licence are advantageous.

Performance measures

Compensation

• Pay is AED 4,500–5,000 per month.

Workplace

• The role is based in person at the Dubai Head Office and supports the Qatar Branch.