Customer Service Executive – Finance & Administration

Role overview

Location and work arrangement

• Based at the Dubai head office; the role supports the KSA branch.
• Work location is in person.

Customer service

• Handle customer enquiries through WhatsApp, phone, email, and other channels; provide information on programs, schedules, fees, memberships, camps, tournaments, and services.
• Register customers; process bookings, subscriptions, and payments; follow up on leads, inactive customers, and pending registrations.
• Resolve complaints, maintain CRM records, and coordinate schedules and customer requirements with KSA coaches and operations teams.

Finance and accounts support

• Prepare invoices, receipts, and payment confirmations; follow up on outstanding payments.
• Record collections, payments, deposits, and other transactions; assist with accounts receivable and payable and reconcile payments with invoices and subscriptions.
• Maintain petty cash records and supporting documents; assist the Finance Manager with basic accounting and financial administration.
• Prepare daily and monthly reports on sales, collections, outstanding payments, and customer accounts; maintain KSA branch financial records.

Administration

• Maintain customer, financial, and administrative documentation; assist with staff, coach, and operational administration as required.
• Coordinate court bookings, program schedules, customer registrations, and related administration.
• Support KSA management with reports and administrative tasks from Dubai; coordinate between the head office and KSA branch.
• Keep customer, employee, and company financial information confidential.

Required qualifications

• At least 2–3 years of experience in customer service, administration, finance, accounts, or a similar role.
• Good knowledge of basic accounting and finance; experience with invoicing, receipts, collections, payment tracking, and reconciliations.
• Excellent written and verbal English; strong customer service and interpersonal skills.
• Good knowledge of Microsoft Excel and Microsoft Office.
• Strong organization, time management, attention to detail, and accuracy; ability to multitask, work under pressure, and coordinate across countries.

Preferred qualifications

• Experience in a sports academy, fitness center, school, hospitality, or service-based business; experience supporting multiple branches or locations.
• Knowledge of UAE and/or KSA business and payment procedures; experience with subscriptions, memberships, or recurring customer payments.
• Knowledge of Xero or similar accounting software; previous experience with KSA customers or operations.

Pay

• AED 4,500–5,000 per month.

Performance expectations