Customer Service Manager
Customer Service Manager At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care.
Skills
About This Role
Customer Service Manager
- At Alcon, we are driven by the meaningful work we do to help people see brilliantly.
- We innovate boldly, champion progress, and act with speed as the global leader in eye care.
- Here, you’ll be recognized for your commitment and contributions and see your career like never before.
- Together, we go above and beyond to make an impact in the lives of our patients and customers.
- We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
- As a Customer Service Manager supporting our GEM Customer Operations organization, you will be trusted to lead local Customer Operations teams , drive operational excellence , and support Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.
- Please note: Saudi Nationality and an English CV are required for this role.
- In this role, a typical day will include:
- Collaborating with regional and local stakeholders to deliver a seamless customer experience across Surgical and Vision Care.
- Leading, coaching, and developing Customer Operations teams to ensure high performance, engagement, and service excellence.
- Overseeing end‑to‑end operational processes — including pre‑order, order‑to‑invoice, delivery, and returns — ensuring accuracy, compliance, and efficiency.
- Monitoring service KPIs, customer satisfaction, and distributor performance, while driving continuous improvement, automation, and digital transformation initiatives.
- Ensuring alignment with GEM Supply Chain strategy, quality standards, and compliance requirements across all customer‑facing operations.
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