Customer Service Representative
CsMena is a leading Business Process Outsourcing (BPO) company based in Riyadh, Saudi Arabia, providing customer experience and communication management solutions to clients across multiple industries.
Skills
About This Role
Overview
CsMena is a leading Business Process Outsourcing (BPO) company based in Riyadh, Saudi Arabia, providing customer experience and communication management solutions to clients across multiple industries.
We are committed to delivering exceptional service through highly trained professionals, innovative solutions, and a customer-centric approach.
We are seeking motivated and customer-focused Customer Service Representatives to join our growing team in Riyadh.
The successful candidate will be responsible for handling customer inquiries, resolving concerns efficiently, and delivering a positive customer experience through various communication channels.
This role is ideal for individuals who possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries professionally and efficiently through inbound and outbound communications.
- Resolve customer issues and complaints while ensuring a high level of customer satisfaction.
- Follow established processes, quality standards, and service level agreements (SLAs).
- Meet individual and team performance targets related to quality, productivity, and customer satisfaction.
- Deliver a positive and professional customer experience in every interaction.
Qualifications & Requirements
- Bachelor's degree or diploma in any related field.
- Previous experience in Customer Service, Contact Center, or Customer Support roles.
- English proficiency at B1 level or higher.
- Strong verbal and written communication skills.
- Excellent problem-solving and customer-handling abilities.
- Proficiency in using computer systems and customer service platforms.
- Full flexibility to work rotating shifts, including evenings, weekends, and public holidays, as required.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Use Autofill When You Apply
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Service Officer
CMA CGM · Jeddah
CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a
Skills
Customer Service Manager
Alcon · Jiddah
Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. The Manager, Customer Operations Country plays a key role in delivering an exceptional customer experience
Skills
Yesterday
Tailor Resume↗Tailor Resume ↗Customer Service Admin Representative - Remote
Client of Pulse Media NL · Saudi Arabia
The role involves delivering exceptional customer service, resolving inquiries, and maintaining positive relationships using CRM systems in a remote environment.
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Customer Service Admin Representative - Remote
Client of Pulse Media NL · Saudi Arabia
Seeking a customer-oriented representative to provide exceptional support, resolve issues, and enhance customer experience in a remote environment.
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Customer Service Admin Representative - Remote
Client of Pulse Media NL · Riyadh
Seeking a customer-oriented representative to provide exceptional support, resolve inquiries, and maintain customer relationships in a remote environment.
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Customer Service Representative - Remote
Client of Pulse Media NL · Saudi Arabia
Provide professional customer support, resolve inquiries, and ensure positive experiences while utilizing CRM systems and strong communication skills.
Skills
3 days ago
Tailor Resume↗Tailor Resume ↗Customer Service Agent
Nestlé · الرياض
Location: Jeddah, Saudi Arabia Workplace Type: On-site Department: Customer Service Reports To: Sales / Customer Service Supervisor Employment Type: Full-Time Position Summary Interact with customers to provide and proce
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗Customer service
DYAR · الرياض
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolvin
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗Customer Service Team Member - The Warehouse, Wanaka
The Warehouse · Jeddah
Company Description Ko wai mātou – Who we are The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and be
Skills
4 days ago
Tailor Resume↗Tailor Resume ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required