Customer Service Manager
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Key skills for this role
About the Role
**Role : Customer Service Manager** **Location :** Abu Dhabi **Role Purpose:** Deliver Excellent customer service in accordance with agreed standards **Key Accountabilities of the role** * Responsible to close customer complaints and ensure that customer is satisfied with the service provided * Respond to customer service issues in a timely manner * Leading a team of customer service officers to handle
Key Skills for This Role
Full Job Posting
Role Purpose
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities Of The Role
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Respond to customer service issues in a timely manner
- Leading a team of customer service officers to handle customer complaints, retention of customers
- Responsible for training the customer service agents on guidelines, procedures and service delivery
- Ensure TAT is adhered to and where possible exceed customer expectations including response time
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support to the customer service agent
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
- Retain customers in line with the pricing matrix
- Specialist Skills / Technical Knowledge Required for this role:
- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Excellent problem solving skills
- Excellent communication skills
- Excellent negotiation skills
- Ad-hoc problem handling
- Very good training skills
- 2 years experience
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