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Customer Service (Female)- Floral/Gifting Industry Experience Mandatory

3S group
Dubai, UAE
fulltime
AED 4,000 - 5,000/month
Today
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
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Overview

**Pay:** 4,000.00 (AED)-5,000.00 (AED) per month

Location:** Dubai, UAE

**Salary:** AED 4,000 – 5,000 per month

About The Role

We are seeking a highly organized and customer-focused professional to manage customer orders, coordinate with internal teams and external partners, and ensure a seamless customer experience from order placement through delivery.

Prior experience in the floral, gifting, or related industry is required.

Requirements

  • **Prior experience in floral industry or gifting industry is mandatpry.**
  • **Female candidates preferred**
  • Tagalog speaker preferred.
  • Strong customer service and communication skills.
  • Excellent organizational and multitasking abilities.
  • Experience with CRM and inventory management systems; Zoho experience is an advantage.
  • Ability to work independently in a fast-paced environment.

Key Responsibilities

  • Manage customer communications via WhatsApp from order creation to delivery.
  • Assist customers in selecting suitable products based on their requirements and stock availability.
  • Send payment links, provide order updates, and share delivery tracking details.
  • Coordinate with florist and delivery teams to ensure accurate and timely order fulfillment.
  • Coordinate recurring orders with corporate clients and event companies.
  • Liaise with suppliers and third-party partners regarding pickups and deliveries.
  • Maintain accurate inventory records and update Zoho CRM regularly.
  • Attend events when required to oversee floral setup and ensure quality standards.

Working Hours & Benefits

  • Working Hours: 9:00 AM – 6:00 PM
  • WhatsApp monitoring required from home until 9:00 PM
  • One weekly day off
  • Paid overtime for Sundays and additional weekday hours
  • Salary: AED 4,000 – 5,000 per month, depending on experience

Work Location: In person

Pay: AED4,000.00 - AED5,000.00 per month

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