Customer Service Executive (Freight & Logistics)

Job Description

• Manage and maintain existing customer accounts, ensuring high levels of customer satisfaction.
• Provide consistent and exceptional customer service by responding promptly and professionally to customer inquiries.
• Responsible for liaising with incoming calls from both internal & external customers, suppliers and agents regarding freight shipments and bookings.
• Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as well as following up on outstanding matters to ensure timely resolution.
• Handle key customer accounts by responding to inquiries, tracking and tracing shipments, providing shipment updates, confirming deliveries and collections, and managing bookings.
• Perform accurate data entry and freight administration tasks, ensuring that all shipments are processed correctly and that applicable costs and revenues are accurately recorded.
• Develop and maintain strong business relationships with carriers, customers, suppliers, and agents.
• Resolve customer and carrier issues efficiently and professionally, ensuring minimal disruption to operations.
• Represent the company in a professional manner and uphold the organization's values and service standards.
• Support customer retention initiatives and identify opportunities to develop new business and expand existing customer relationships.
• ***Skills required:***
• Experience of working in a Customer Service environment in the Freight & Logistics industry.
• Effective communication and organizational skills and a professional approach to work.
• Ability to handle multiple tasks with attention to details.
• Strong negotiation skills.
• Analytical thinking and senses of urgency.
• Reliable and problem solver.
• Interested Candidates please share resume to *[email protected]*
• Pay: AED4,000.00 - AED5,000.00 per month