Customer Service Executive
Skills
About This Role
About Omega Pack DMCC
Omega Pack DMCC is a Dubai-based trading company specializing in flexible packaging solutions.
We connect global suppliers with businesses across the region, delivering quality products backed by reliable service and efficient logistics.
The Opportunity
We are looking for a detail-oriented and proactive Customer Service Executive to join our team at our DMCC office.
In this role, you will be at the center of our trade operations — managing purchase orders, coordinating shipments, liaising with suppliers and customers, and ensuring all documentation is accurate and complete.
This is a hands-on role suited for someone who thrives in a fast-paced trading environment and takes pride in keeping operations running smoothly.
Key Responsibilities
- Prepare and issue Purchase Orders (POs) to suppliers
- Generate invoices and shipment-related documentation
- Follow up with suppliers on order status and delivery schedules
- Coordinate with customers on order updates and shipment timelines
- Inspect and verify cargo upon arrival at the hub
- Ensure accuracy and completeness of all shipping and commercial documents
- Prepare and review documents for bank submission
- Maintain organized records of orders, shipments, and documentation
- Assist with daily operational and administrative tasks as required
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field
- 1–3 years of experience in a customer service, trade operations, or logistics coordination role
- Proficiency in Zoho (Zoho Books, Zoho Inventory, or similar) and MS Office / Excel
- Strong written and verbal communication skills in English
- Excellent attention to detail and organizational skills
- Ability to multitask and work independently in a fast-paced environment
Preferred
- Prior experience in the trading or packaging industry
- Familiarity with shipping documentation, Letters of Credit, and bank document submission processes
- Knowledge of UAE trade and customs procedures
What We Offer
- Competitive compensation package
- Health insurance coverage
- Annual flight tickets
- Employment visa sponsorship
- A collaborative, growth-oriented work environment
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