Customer Service Executive
Role Overview
The role manages client queries, documentation, follow-ups, and handover coordination.
The employer seeks a professional, proactive, customer-focused executive fluent in Russian and English.
Key Skills for This Role
Full Job Posting
Role overview
The role manages client queries, documentation, follow-ups, and handover coordination.
The employer seeks a professional, proactive, customer-focused executive fluent in Russian and English.
Responsibilities
- Handle walk-in clients and queries received by phone, email, and WhatsApp.
- Follow up with clients and agents for pending documents and signatures.
- Coordinate KYC and cash-payment documentation with Finance, Accounts, Treasury, and Collections.
- Maintain customer concern and walk-in trackers; ensure timely follow-up and resolution.
- Coordinate snagging, handover documents, and mortgage requirements with internal teams, Legal, and banks.
Requirements
- Fluency in Russian and English is required.
- Customer service or client relations experience is required.
- Real estate experience is an advantage.
- Excellent communication, coordination, and documentation skills; professional, organized, presentable, and customer-focused.
Compensation
- Pay is AED 5,000–7,000 per month.
Workplace
- Work location is in person.
Employment
- The role is full-time.
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