Customer Service Executive – Arabic Speaker

Role overview

Responsibilities

• Manage reception, visitor inquiries, calls, appointments, and correspondence; welcome visitors and explain the organization's services.
• Provide courteous service to visitors, clients, and healthcare partners, and respond to inquiries.
• Coordinate customer requests with internal departments and follow up with customers, clinics, and healthcare organizations.
• Receive and document samples from customers and clinics, and coordinate timely handover to laboratory departments under established procedures.
• Maintain records of visitors, appointments, inquiries, and customer interactions.
• Support appointment scheduling and administrative coordination, and maintain a professional reception environment.

Qualifications and requirements

• Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• 3–5 years of relevant experience in customer service, reception, administration, or a similar role.
• Arabic and English proficiency is required.
• Strong interpersonal, communication, customer service, organizational, coordination, and attention-to-detail skills.
• Proficiency in Microsoft Office and basic computer systems; ability to manage inquiries and multiple responsibilities, maintain accurate documentation, and follow procedures.

Preferred experience

• Experience with customers, clinics, hospitals, laboratories, or healthcare organizations is preferred.
• Experience coordinating with clinics, healthcare providers, and laboratory departments is preferred.
• Familiarity with customer service procedures, appointment scheduling, and sample reception coordination is preferred.

About the team