Customer Service
Skills
About This Role
Key Responsibilities
- **Customer Assistance:** Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- **Issue Resolution:** Address and resolve customer complaints, shipping delays, and service issues in a timely and professional manner.
- **Service Guidance:** Provide accurate information about Shiplifier's services, pricing, and processes to both new and existing customers.
- **Account Management Support:** Assist customers in tracking shipments, managing their accounts, and understanding their shipping options.
- **Problem Escalation:** Collaborate with relevant departments to resolve complex issues and ensure customer satisfaction.
- **Feedback Collection:** Gather customer feedback and suggest improvements to enhance the overall customer experience.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system.
Qualifications and Requirements
- **Experience:**
- Previous experience in customer service or support (preferably in the shipping, logistics, or e-commerce industry).
- **Skills:**
- Strong verbal and written communication skills in English (Arabic proficiency is a plus).
- Excellent problem-solving and conflict-resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and customer support tools is an advantage.
- **Education:**
- -Bachelor’s degree in Business, Communications, or a related field.
- **Personal Traits:**
- Customer-focused with a positive attitude.
- Detail-oriented and reliable.
- Team player with the ability to work independently.
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
Experience
- customer service: 2 years (Preferred)
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