Customer Service Coordinator
Role Overview
The Customer Service Coordinator manages customer relationships, issue resolution, and order-to-cash processes in line with business targets.
The role focuses on excellent customer service and coordination across Sales, Warehousing, Logistics, Finance, and customer systems.
Key Skills for This Role
Full Job Posting
Role overview
The Customer Service Coordinator manages customer relationships, issue resolution, and order-to-cash processes in line with business targets.
The role focuses on excellent customer service and coordination across Sales, Warehousing, Logistics, Finance, and customer systems.
Responsibilities
- Coordinate with Sales during order-to-cash and provide order, delivery, and invoice information.
- Coordinate master-data requests and maintain alignment with customer systems.
- Manage end-to-end fulfillment for modern trade and E-commerce customers.
- Work with Warehousing and 3PL Logistics teams on timely deliveries, priorities, and complaint investigations.
- Own service-level reporting, loss-reason assignment, and continuous improvement.
- Manage the order-processing team and communicate instructions.
- Coordinate stock levels with the distribution replenishment planner using Sales plans and lost orders.
- Manage stock priorities related to quality release and blocked inventory.
- Manage customer returns, required processes, and approvals.
- Resolve Sales and Logistics conflicts; document sampling requests and report them to Finance.
- Provide audit data and cascade daily and weekly reports to relevant teams.
Qualifications and skills
- University degree, preferably in Engineering or Business Administration.
- At least 2 years of customer-service experience.
- Fluent in English and highly proficient in Excel.
- Demonstrated conceptual problem-solving ability and excellent oral and written communication, including presentation skills.
- Ability to multitask, meet tight deadlines, and work under pressure with autonomy.
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