Customer Service Associate (Arabic-Speaking)
Skills
About This Role
Overview
Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets.
The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like PayPal and Chipper Cash to expand digital payments across the continent.
As a
Customer Service Associate
for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision.
You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.
Requirements
- You will...
- Play a crucial role in resolving day-to-day customer issues and tracking of customer inquiry and complaints
- Assist in identifying transaction and fulfilment issues, discrepancies, and potential risks, promptly escalating them for resolution
- Implement tactical changes in customer service to improve customer experience
- Serve as the point of contact for the business, providing clear reporting on CS issues, insights, and trends
- Collaborate with cross-functional teams to address related concerns
- What makes you a great candidate?
- 1-2+ years in an Arabic customer service role — ideally with an e-commerce company or a high-volume environment
- Detail-oriented mindset with a proactive approach to problem-solving
- Availability to work day or night shifts
- Fluent in Arabic and English
- Knowledge of trends and user interactions with the MENA region
Benefits
- What will it be like to work at Carry1st?
- Carry1st is a fast-growing, dynamic place to work.
- And while we are laser-focused on building the flagship consumer fintech platform in Africa, our team is fully remote and 100% global - with people in 15+ countries!
- At Carry1st, you will...
- Build awesome, industry-changing products every day
- Grow with a VC-backed startup
- Work from anywhere in the world with international teammates
- Own shares in the Company - enabling you to benefit from the value you create
- Some Additional Perks...
- Awesome equipment: Get everything you need to work effectively
- Remote working allowance: Put an additional $600 / year to optimise your WFH experience
- Learning and development: Attend courses, conferences and training events
- Birthday leave: Enjoy a paid day off on your special day
- We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.
- Join us!
- Learn more about Carry1st...
- Andreessen Horowitz shared why they invested in Carry1st
- Forbes shares top payments companies that made the Fintech 50 in 2025
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