Customer Service Advisor – Real Estate
Skills
About This Role
About Us
At Boli.ae, we’re building the future of real estate transactions.
As the UAE’s first fully digital real estate auction platform, we’re transforming the way people buy and sell property by making it faster, smarter and more transparent.
Job Overview
As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
Key Responsibilities
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
Qualifications
- Min 1 year call center / customer service experience, preferably within UAE's Real Estate sector.
- **Must be bilingual (English & Hindi/Urdu OR English & Arabic)**
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
- Excellent communication and interpersonal skills.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
Why Join Us?
- Be part of a fast-growing **PropTech** company reshaping the real estate industry.
- Work in a dynamic and innovative environment with growth opportunities.
- Competitive salary and benefits package.
Job Type: Full-time
Pay: AED5,000.00 - AED6,000.00 per month
Experience
- UAE Real Estate: 2 years (Required)
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