Customer Service Advisor - Arabic and English Speaker
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About the Role
Engage with customers in luxury retail, providing personalized service, exceeding sales targets, and supporting e-commerce inquiries while fostering long-term relationships.
Key Skills for This Role
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Overview
Are you looking for a career change with a forward-thinking global organization?
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our game-changers".
We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.
We're on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
We create epic career journeys that empower our people towards greater opportunities and brighter futures.
At Concentrix, you belong, you make a difference, and you succeed on your terms.
Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
Plus, at Concentrix there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within!
That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do
- in this role: As a Luxury brand ambassador, you will:
- Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp...)
- Curate unforgettable, personalized experiences for high net worth clients
- Maintain broad knowledge of client products and/or services
- Exceed sales and CRM targets while fostering long term client relationships
- Leverage your deep product knowledge materials, craftsmanship, heritage to advise and inspire
- Maintain utmost discretion and professionalism in every interaction
- Collaborate seamlessly with the team to uphold brand standards across all touchpoints
- Support on ecommerce related enquiries for all sites in the region
- Respond to after-sales related questions(basics only)
- We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn.
- Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
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